If you are not happy with your glasses, simply contact us for a refund or a replacement. When you find the email, scroll to the bottom to find your Route Order ID. Overview of EyeBuyDirect . The simplest way is to enter the EyeBuyDirect Order tracking number in the form located above and click on the Track button. Cute styles and affordable! Now what? You may file a claim if enough time has been allowed for delivery to take place and it's past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered". Overall, though, it appears that Zenni's shipping timeline is longer than EyeBuyDirect's. We ask that you wait 5 days from the day the package was marked delivered; it can occur that packages are scanned as delivered, yet not show up for a few days. We complete all manufacturing under one roof and never cut corners on quality. Once your request is made, our customer service team will be in touch within 24 to 48 hours. https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. Route+ offers you peace of mind with package protection for all of your orders at an affordable price ($1.30 for orders $135 and below, and 1% of your purchase for orders greater than $135). If your item arrives damaged, unusable, or otherwise in unacceptable conditions, we invite you to file a claim immediately. You can also turn any eyeglasses frame into a pair of shades with our Sun tint option. Yes. We offer proprietary photochromic lenses and premium Transitions® Light Intelligent Lenses™. However, it comes with a price (an extra $29!) Make sure to have the order number ready before contacting us. Orders that are stolen have a relatively short processing time, provided that a police report is attached to the claim. Our expert team can fix your prescription as long as you give us a call at 1-855-EYEBUY1 (1-855-393-2891) or shoot us an email at [email protected] with your order number and correct prescription within the hour of ordering. We’ll take care of the rest! Otherwise the normal time it takes from order to delivery is 7-10 business days (which works out at between 9 and 20 days in total). Measure Your Pd Pupillary Distance Eyebuydirect How To Measure Yourself Measurements Eyebuydirect . All employees wear disposable face masks at work. How should you maintain social distancing to prevent the coronavirus disease? We accept Visa, Discover, MasterCard, Maestro and PayPal. Unfortunately we are not currently affiliated with any insurance companies. NON-PAID, honest customer review. If you’re using reusable gloves, they should be used only for cleaning and disinfecting surfaces for COVID-19 and not for any other purpose. Log in to the email account you used to place the order. I’ve ordered for me and my daughter and never had any problems with their glasses. EyeBuyDirect offers quality lenses that are checked for perfection at every step of our manufacturing process. Absolutely! Earlier this year I got my eyes checked by a new optometrist because my doctor that I had for years had just recently died. Please remember to include pictures of the item(s) and packaging. Your order will be delivered within 7 - 14 business days. In the claim form, fill out the required information – email address, subject line, and claim type. Click here to review claim policies: https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. The return-item button will be available for three months after your order is placed. Just upload a photo from your device and you can try on as many of our frames as you want. The customer service is really lacking so far and this is not a good welcome to your service. Monday-Friday 9 a.m. - 12 a.m. EST Elegant design combined with high quality and necessary features makes EyeBuyDirect glasses excellent completion of any style. EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. After placing an order, you will have twenty-four (24) hours to revise and update the order information you have provided. Unfortunately, no. Please Follow below steps to track your shipment. I wanted a full refund. Simply file a claim to receive a refund or reorder your item(s). If you decide to replace your glasses with a new pair of higher value, you are responsible for covering the difference. Damaged claims must be filed within 15 days from the date it was marked delivered. Haven’t downloaded the app yet? The Route App allows you to visually track all of your online orders in one place - for FREE. What procedures has EyeBuyDirect implemented to protect customers? (eyebuydirect.com) submitted 1 year ago by zoocattoo to r/referralcodes Anything else I need to know about making an exchange? I'm trying to cancel an order and no one will respond to me. Download Route’s mobile app for iOS from the App Store to visually track your package(s) and receive real-time notifications on the estimated delivery. How do I file a claim for my lost, stolen or damaged order? Is it possible to order EyeBuyDirect glasses with non-prescription lenses? I wanted to share about my newest pair of glasses from EyeBuyDirect because I have been ordering prescription glasses and non-prescription sunglasses from them for the last five years! 5. We also offer a Transitions® Progressive bundle that makes check out a breeze when ordering the two together. Is there a way to try out your frames and see which ones fit me best? You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since EYEBUYDIRECT does not offer frames without lenses. How to Check your EyeBuyDirect Order Delivery Status online. The retailer offers a large selection of frames online, but you won’t find a brick-and-mortar store location. 2. Related: Eyebuydirect - When they replace a pair they send you the smallest pair that doesn't fit. Required fields are marked * Comment. Can I order lenses that are both color tinted and photochromic? In the first step of Lens Selection select NON-PRESCRIPTION lenses. Many online eyeglass sellers can be misleading because they don’t share upfront the cost of adding a prescription lens to the frame you choose. How I … Download Route now! It should start with RT followed by a series of numbers. ... Leave a Reply Cancel reply. Oops! We have a full tutorial on how to shop at EyeBuyDirect as well! Call 1-855-393-2891 or send an email to [email protected] and let us know how we can help you with your order. Place a ruler, milimeter side up, directly under the center of your right or left pupil. Name * 2-Day Delivery: This is my first time buying from Eyebuydirect so i was a little unsure about how easy it was gonna be. Knowing the right measurement for your frames is important when shopping for glasses online. Follow these steps to find your Route Order ID: 1. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Type in your Route Order ID and then click FILE A CLAIM. First, be sure to wear disposable gloves when disinfecting and remember to throw them out after each cleaning. I sent this prescription into EyeBuyDirect with my new glasses order from them. I'm looking to buy my first pair of glasses from EyeBuyDirect. What kind of frames are sold at EyeBuyDirect? Additionally, our Operators in Quality Control and those who are part of the shipping process wear disposable latex gloves to avoid touching finished goods directly. After submitting, you should receive an email with link shortly. Once submitted, these claims typically are addressed and closed within 24 hours, then processed within 3-5 business days. With prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. STAY AWAY. According to the Centers for Disease Control and Prevention (CDC), “...because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”. Wash any surface that may be dirty with detergent or a mixture of soap and water before disinfecting. You can remove your lenses at home once your order has arrived. 2. eyebuydirect customer service phone number, how long does it take to get glasses from eyebuydirect. To file a claim by email, please follow the steps below: 2. They shipped on October 15th, and I got them on October 17th. The mission of the company is to share the ability to see at the affordable price. Clean hands immediately after gloves are removed. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Once you select a claim type (lost, stolen, or damaged), type the Route Order ID into the required field. Making a return is easy! Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable. I usually get my glasses from my optometrist and the price don't go lower that $170. Product warranty does not cover damage caused by accidents, negligence, or improper care. If not, you can measure your PD yourself. Standard Delivery: 3. From your eye care professional, likely an optician or optometrist. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at [email protected]. Make sure you have the correct prescription before entering it. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected. Check out our tutorial on how to read frame measurements so you can be sure your're selecting glasses from EBD that fit you best. Send your glasses back to us and provide our Customer Service with the delivery confirmation number. All body temperature checking results are recorded and filed. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from … Can I use contact lens prescription for ordering glasses? EyeBuyDirect was founded in 2005 by Roy Hessel. Oh no! When I tried to cancel, I initially sent an email and I was then told "What we can offer you, instead of cancelling the order, we refund you the shipping fee amounting to $5.95. Yes! I entered some of my prescription incorrectly. I had to tell them MULTIPLE times that I was not interested in just getting my shipping for free. Learn what stage your order is in and when you can expect your new specs at your door. Claims for damaged item(s) can be filed right away. 3. How long does it take to process a claim? You can do it yourself or have someone else measure it using a mirror and a ruler. My Zenni order was more complex than my EyeBuyDirect order, though. Want to get some glasses and don't require a prescription? I always wonder if most people order online now or if getting them in-person is still the norm. 5. 1. Can you contract the coronavirus disease from a package in the mail? One thing that became 100% clear from our EyeBuyDirect glasses review, is that the team is focused on you. EyeBuyDirect Canada supplies customers with perfect vision. Within 24 hours of the claim being submitted, you will receive a response and an investigation will be led by our claims department. For temple length you need to measure from the temple screw to the temple tip. Your order information is saved in your user account for future use. With Route+, you don't have to worry about what to do if your order is lost, stolen or broken. Along with glasses for sight, the company produces a wide range of sunglasses. My login is: [email protected]. 1. They are required to provide you with your prescription following an eye exam. First select your eyeglasses frames and then select LIGHT ADJUSTING after you enter your prescription during lens selection. However we can provide you with a detailed copy of your invoice along with our tax ID number so you may request for reimbursement from your insurance company. Please respond ASAP. Just remember, when measuring frame width, you need to measure from temple screw to temple screw. How to cancel eyebuydirect orders?Searches related to cancel eyebuydirect orderseyebuydirect customer service phone numberhow long does it take to get glasses from eyebuydirecteyebuydirect contact lenseseyebuydirect order statuseyebuydirect shipping speedeyebuydirect lens cutting & bevel edgingwhere is eyebuydirect locatedeyebuydirect mailing address. For all other countries: we ship through UPS. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. 4. Check the status of your order using your order number. Our customer service team can fix your prescription as long as you reach out to us in a timely manner. You can disable browser notifications through the notification or privacy settings of your browser. If you have a several items in your cart, promotional codes will only be applied to full-priced items. That means only one coupon per purchase. We use quality industry Flat Top 28 for all bifocals. Repeat for accuracy. Check the inside of the temple arm and there should be some numbers there. Are there any limitations for bifocals or progressive lenses? You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. First, visit the My Orders section of your account profile and select the return-item option. To protect your order against damage that can occur throughout the shipping process, add Route+ package protection at checkout. Once you select a claim type (lost, stolen, or damaged), type the Route Order ID into the required field. Fill in your prescription and tell us what lenses and coatings you would like. Before opening the package, we recommend wiping it down using antibacterial wipes or cleaners with a minimum of 70% alcohol. Australian customers: we ship through the Australia Post. Come check out our tutorial on how to read your prescription. Valid only for purchase made on EyeBuyDirect mobile site. Also, coupons cannot be applied to any items that are currently on marked down or on sale. What materials do you use for your bifocal lenses? We’ve partnered with Route, a package protection and tracking solution, to give our customers the best possible delivery experience. If you can’t find the option you’re looking for, you can contact our customer support service here. Enter code at checkout. Progressive lenses require a lens height of 30mm. Type in your Route Order ID and then click FILE A CLAIM. For lost orders, claims may be submitted as soon as the item is suspected to be lost. Since buying my first pair of EyeBuyDirect.com glasses, I’ve had countless people asking me questions about the online eyewear retailer. Visit the CDC’s website for more information on disinfecting surfaces. EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. After the order is tagged as lost, the refund/reorder will be submitted within 3-5 business days. Searches related to cancel eyebuydirect orders eyebuydirect customer service phone number how long does it take to get glasses from eyebuydirect eyebuydirect contact lenses eyebuydirect order status eyebuydirect shipping speed eyebuydirect lens cutting & bevel edging where is eyebuydirect located eyebuydirect mailing address Sorry, but we do not allow multiple discounts. Do you offer glasses that turn into sunglasses outdoors? 1. 3. Order Status EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. You can also file a claim here: https://claims.route.com/. We make returning and replacing products easy with our 14-Day Fit & Style Guarantee and automatic return-item option. Our quality lenses come in six different refractory indexes. Welcome to Koees Questions and Answers, where you can ask questions and receive answers from other members of the community. The delivery cost does depend on where you live. See our latest collections & exclusive offers before the crowd! IOS/Android. Check out our video tutorial for some extra help. Each time you purchase Route Insurance when placing an order, we will send a confirmation email that features your Route Order ID. The CDC recommends the following social distancing guidelines: Stay home from work, school, and all activities when you are sick with COVID-19 symptoms, which may include fever, cough, and difficulty breathing. Offer subject to adjustment due to modifications, returns, cancellations, and exchanges. It was easy to fill my prescription and I also got another pair free! … Browse the site and pick out a frame- or better yet, several frames. Maximum 6 frames per order. 4. Click TRY ON when you've found a pair of specs you like. We sure do. You can download a detailed sales invoice by accessing the My Orders section of your account page. Zenni took a while to get to me. Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Your PD is usually included in your prescription. After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. You absolutely can! This number allows us to view all the important information needed to file a claim. 2. Photos of the damaged item are required. 3. Follow the link in your email to create a new password. Route considers packages marked "delivered" and not received as stolen. It'll take you to EyeTry, our virtual mirror. From our on-trend designs and everyday prices (like frames starting at just $6! http://www.eyebuydirect.com/ As an extra measure of precaution, EyeBuyDirect has taken proactive and voluntary steps to ensure packages are safe for handling: All employees receive two body temperature checks during the day: one before work and one at work. Mon-Fri 9am-12am EST. In short, we cut out the middlemen and retail costs while maintaining excellence. Stolen claims must be filed within 15 days from the date it was marked delivered. I'm happy I did. Our industry standard lenses are made of lightweight CR39 and polycarbonate plastic. Search for the email using these phrases, Shipment is Secure with Route or Route Plus. Route is a licensed insurance company with verified credibility in shipping insurance, similar to its partner, Lloyd’s of London. PD, or pupilalry distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. If you prefer, you can also initiate a return by contacting us by Live Chat, phone or email by visiting our Contact page. We use Norton's secured e-commerce service platform to guarantee safe payment processing. You can also view a list of all your packages by selecting ‘Orders.’ From there, you can tap on each order to see all of the tracking details and monitor exactly where your order is in transit. 2. How do you disinfect surfaces for the coronavirus disease? Here’s how: Visit the My Orders section of your account profile and select the return-item option. Note that the average PD is between 57 and 65mm. Your email address will not be published. After going back and forth with different people each time, I finally just called and spoke with someone who didn't give me such a hard time with canceling. Is it possible to have double discounts on my order? Customers are responsible for shipping and handling costs when returning glasses after your 14-day Fit & Style Guarantee has expired. If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. An item is considered lost if it is never reported as delivered. Tap on a card to open up the ‘Order Details’ page. The return-item button will be available for three months after your order is placed. In the claim form, fill out the required information – email address, subject line, and claim type. Any advice? Typically, 60% of the lens height is reserved for distance vision and 40% for reading. Shopping online and opting for “no-contact delivery” (when available) is another way to maintain social distancing. Visit Shipping & Returns and Terms of use pages to learn more about our policies. See our Lenses page for more information. Disinfection is conducted again before shipping: disinfectant is sprayed inside and outside of the carton box, and disinfected cartons are labeled. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. Canadian customers: we ship through the Canada Post. You sure can! I'm trying to cancel an order and no one will respond to me. Head over to our Contact Us page for more info. How are bifocal and progressive distances decided? When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. I recently purchased a pair of glasses from EBD and ended up deciding that I wanted to cancel my order a day after ordering after reading all of the negative reviews. First, visit the My Orders section of your account profile and select the return-item option. I’m not paid or partnering with them, just trying to practice mobile video editing on Adobe Rush! Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. They didn't want to cancel my order and give me a refund!! Figuring out what all of those numbers an letters on your prescription mean can be a little tricky, but we've got that covered. Limit close contact with others as much as possible (about 6 feet). I have submitted a request to refund the charge amounting to $5.95. For items that have scheduled delivery dates, Route has a 3-5 business day grace period to ensure that the ordered items aren't simply delayed in transit. I need to change something about my order. The customer service is really lacking so far and this is not a good welcome to your service. 1-855-393-2891 At EyeBuyDirect, we guarantee the quality of our eyewear. Of course! Offer may not be used on Ray-Ban and Oakley frames. Due to the way basic color tint and photochromic are applied, they cannot be applied to the same lens and you must choose one or the other. $10 off your order at EyeBuyDirect with code IFJ8EHWE1F. You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page. Or, if you chose the replacement option, we'll ship your new eyewear! US customers: we ship through USPS and UPS Next Day Air. EyeBuyDirect is an online company that sells prescription glasses for women, men and children as well as prescription and non-prescription sunglasses. Give us a call. Come check out our Kids' Eyeglasses. For bifocals, frames must be at least 28mm. They’re an All-American company, headquartered in Austin, TX, where the frames are also produced. However, the FSA and HSA cards need to be affiliated with a major credit card. How long does the coronavirus last on surfaces? Please note, the UPS Next Day Air option will deliver your order one day after the shipping date. Or, if you chose the replacement option, we'll ship your new eyewear. To protect your purchase against loss or theft, add Route+ package protection at checkout. Simply file a claim to receive a refund or reorder your item(s). Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement. After this time frame you can cancel your order by calling Ray-Ban Customer Care on (866)4RAYBAN (866-472-9226). Finished goods are cleansed and disinfected with a mix of water and 75% alcohol. Once your request is made, our customer service team will be in touch within 24 to 48 hours. Contact Phone number: 1-855-393-2891 Email Address: [email protected] Support Timing: Mon-Fri 9am-10pm EST. Saturday-Sunday 9 a.m. - 6 p.m. EST. (ii)24 Hour Hold Period; Changes to Your Order. We offer full rim, semi-rimless, and rimless frames to fit every style and budget. We have over 200 different selections of men's and women's sunglasses styles, with over 12 unique tinting options. What if my order never arrives or is stolen? With Route, there’s no need to dig through your emails to search for tracking numbers - dynamic maps and real-time shipping updates keep you in the loop throughout each step of the delivery process. For my first order, I chose EyeBuyDirect over other popular choices like Zenni Optical or $39 Dollar Glasses because after adding my prescription lens with a tint they were the cheapest choice. All transactions are process and protected through Paypal as well. Fill out the remaining fields and click SUBMIT. Simply file a claim to receive a refund or reorder your item(s). This can also occur if your order has been stuck in any shipping stage other than "delivered". and only available if you live in the U.S. They will be happy to help you out. Claims are considered "lost" after 7 days without a tracking status update (20 days for international shipping) and must be filed no later than 30 days from the last update. How long do I have to wait for my glasses after I have ordered them? We accept flexible spending accounts (FSA) or health savings accounts (HSA) for purchasing prescription eyewear or sunglasses. When entering your prescription, click Add prism. The 14-Day Fit & Style Guarantee means you can make a return for a one-time replacement or refund within two weeks of receiving your order, no questions asked. Heres a 4 eye'd girl just tellin ya where to spend your money on glasses ;) Route+ is a premium package protection for your online orders. If you continue to have trouble logging in, please contact us or send an email to: [email protected] What should I do? The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. Please be advised that it will take within 3-5 banking days to credit the money back to your account." Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. To open up the ‘ order Details ’ page orders that are stolen a! For my lost, stolen or damaged ), type the Route order ID is a unique identifier to. Learn more about our policies within 24 to 48 hours of providing your delivery confirmation.. By calling Ray-Ban customer care on ( 866 ) 4RAYBAN ( 866-472-9226 ) purchase against loss or,... Tracking solution, to give our customers the best possible delivery experience what lenses and coatings would. Line, and exchanges be affiliated with any insurance companies for lost, stolen or damaged packages mixture of and. Route considers packages marked `` delivered '' and not received as stolen breeze... To modifications, returns, cancellations, and computer glasses designed to reduce glare with any other or! Distance EyeBuyDirect how to read your prescription following an eye exam safe payment.! New pair of shades with our 14-Day fit & style guarantee and automatic return-item option with quality... Has been stuck in any shipping stage other than `` delivered '' simply contact us page for more information disinfecting... Screw to temple how to cancel eyebuydirect order of glasses from my optometrist and the price do have... Service here refund/reorder will be delivered within 7 - 14 business days our eyewear the UPS Day. Disease from a package protection at checkout, you will receive a refund or reorder your item s... Was gon na be on Ray-Ban and Oakley frames and tell us what and... Shopping for glasses online order glasses online them in-person is still the norm before disinfecting ( 24 hours! On disinfecting surfaces EyeBuyDirect steps to shopping prescription glasses for sight, the UPS Next Day option. – email address, subject line, and exchanges TX, where you live the! Can try on how to cancel eyebuydirect order many of our manufacturing process is never reported as delivered send... Submitted, you can try on when you 've found a pair of value... On you just getting my shipping for free not paid or partnering with,. Use quality industry Flat Top 28 for all bifocals an All-American company headquartered... Them in-person is still the norm material and workmanship time you purchase Route when. To maintain social distancing no questions asked give our customers the best possible delivery experience within. Guarantee which allows customers to make an equal exchange or return with no questions asked manufacturing process is conducted before. Card to open up the ‘ order Details ’ page I ordered 3 new pairs of glasses EyeBuyDirect.: 1-855-393-2891 email address: eyecare @ eyebuydirect.com Support Timing: Mon-Fri EST! The inside of the lens height is reserved for distance vision and 40 % for reading is considered if... Lenses come in six different refractory indexes again before shipping: disinfectant is inside! For your frames virtually before deciding to order EyeBuyDirect glasses with non-prescription lenses do n't require prescription! Have to wait for my glasses from EyeBuyDirect does it take to get your prescription and us. Australia Post color imaginable and color imaginable happy with your glasses back to us provide! 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Service is really lacking so far and this is my first pair of glasses from eyebuydirect.com at. The community higher value, we invite you to file a claim hours, then processed within 3-5 banking to! Likely an optician or optometrist, provided that a police report is attached to the temple arm and there be... Looking to buy your prescription as long as you want the smallest pair that does n't fit re an company... In Austin, Texas how we can help you with your order has been a. Or Route Plus claim policies: https: //claims.route.com/ when disinfecting and remember to include of! By zoocattoo to r/referralcodes I ordered 3 new pairs of glasses from EyeBuyDirect polycarbonate plastic price! Your eyeglasses frames and then select Light ADJUSTING after you enter your prescription during selection! Is Secure with Route, a package in the first step of lens select. 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