These excellent customer service examples are nothing short of brilliant, so we just had to share them. You can read more about it and change your preferences, Get the best of Bored Panda in your inbox. Her friends did not laugh. Posted on March 6, 2015 by Michelle Nati. When they’re bad, we tell others with fervor! Liucija Adomaite is a creative mind with years of experience in copywriting. I used to work as a server at a bar and grill. I hate people with ill behaved children who don't bother to discipline them. I was a faithful customer of Wachovia for many years, and then that bank was bought out by Wells Fargo. Bank of America has most of its customers complaining of fraudulent activities and general lack of concern for its customers. Hey Pandas, As This Year Draws To A Close, What’s Something You’re Really Proud Of? Because here the workers say "Customer is king, but I am the emperor.". Let us know over on our Facebook page. do they deliver ? I've ever seen. We respect your privacy. Please use high-res photos without watermarks. “There’s nothing I can do during a shift that’ll make me put on a real smile if I’m working with an awful customer.”, On the other hand, “the thought of me complaining and having my friends and coworkers agreeing with my struggles during our after-work glass of wine makes it all worthwhile.”. I had a customer who was definitely not 21 order a beer. Bored Panda works better on our iPhone app. was real because his we went with his son to get his license. E-commerce companies. Yes, personalize service, but stop short of creeping too far into customers’ lives. And in most cases their employers are siding with the crazy customers. Your image is too large, maximum file size is 8 MB. Though good move quitting rather than strangling her. The story was posted on Reddit under the appropriately titled topic of “I have never in my life seen this level of customer service” and included this genuine, thoughtful thank-you note. The police would have regarded it as a nuisance call. Read on to get tips for handling customer service mistakes. Customers complain that the store’s outdated cash registers make purchasing slow and frustrating. We are plagued by an embarrassment of riches. 16.7 million of them work in the leisure and hospitality sectors, meaning they handle customers’ orders on a daily basis. Here are some of the worst customer service situations from 2016 — and tips on how to avoid them in your organization: Whether it was a joke or note, Union Street Guest House in Hudson, NY, posted a policy that it would charge guests $500 for bad online reviews. Below are the 25 worst customer service stories of the 40 that I received in response to the question: What is the worst thing a customer service rep ever said to you? Get the latest customer experience news and insights delivered to your inbox. Despite its popularity, Facebook doesn’t have a very good customer service reputation. Both my manager and I had to explain February to the group. She was the account owner and had not authorized him to access it. Like I said, it’s perhaps the worst customer service horror story ever written. Self-important people tend to be some of the nastiest people. Trending. But you do have to maintain systems and processes that make it efficient for customers to do business with you. Hey Pandas, Draw A Dog With Your Non-Dominant Hand And Post The Result . Banks. And what a lousy boss. One of Nasser’s clients shared this story from his past: After some frustrating conversation, a customer service representative once told him, “You’re not following our process!”. Whether it was a joke or note, Union Street Guest House in Hudson, NY, posted a policy that it would charge guests $500 for bad online reviews. by James Ashford. Tim’s Place: A dining place that offers warm hugs to customers. Chances are pretty great that you are seeing a diverse group of people that span across several generations. The worker likely had to know before entering the rest of the order because of the ordering system. On top of that, employees are required to attempt to sign up customers (who are already upset about the wait) for the store’s rewards program, which critics say is a cumbersome process and doesn’t benefit customers much. Note: this post originally had 92 images. Today, we’re talking about the good, bad, and ugly side of customer service experience. Category: Misc. The more flexible yours are, the better. But the best moments are when “you have an awful customer sitting with a friend who really isn’t so bad. 1. Creating an account means you agree with Bored Panda's, We and our trusted partners use technology such as cookies on our site to personalize content and ads, provide, social media features, and analyze our traffic. The transition was a nightmare for the consumer, but I guess that’s to be expected in this day and age. Lesson: You don’t have to invest in the latest technology to keep customers happy. However, even post-merger, the poor experience continues. They removed the policy and apologized, but not after a firestorm of scrutiny. Take these … “Typically if it’s someone much older or much younger, I ensure I do everything right and everything perfect. … This airline takes the cake for the worst customer service in the industry—and no, it's not the airline you're thinking of. As part of a research project into customer service levels in the UK and the public’s perception of customer complaints management, over 200 customer service professionals were asked to detail the funniest, most unusual, or seemingly outrageous customer complaints they have received in … When they’re great, we tell others. The owners claim they put it on their website as a joke — and thousands of bad reviews rolled in, mostly complaining about the policy. I'm a "boomer" myself, but I treat everyone with respect. Is this common? Wireless phone carriers. Although you do meet lovely people and locals you can call by their name, and the loyal clients who always get their usual, sometimes things are not that pretty. Bored Panda works better on our iPhone app! Because everyone wants their red velvet cake to taste like beets. I’m not sure what the deal is. 23 Aug 2019. They have different personalities, different ways of interpreting information, and different ways of socializing.”, There’s no one copy-paste way to behave with clients, so you have to be extremely versatile to be able to handle both pleasant and not-so-much situations that happen daily.In the end, Tay revealed that smiling through a painful customer is also a part of the job. Lady, they are not going to buy a round table and put your name on it. Some people are just insane. Got your own worst customer story to tell? Kate Nasser, service expert at The People Skills Coach, Union Street Guest House in Hudson, NY, posted a policy, 3 things customers need most from you now, 5 customer service lessons from the late Tony Hsieh. “The negative customer service stories address the emotional intelligence (customer experience professionals) need to deliver memorable service.”. By submitting email you agree to get Bored Panda newsletter. Some customers are just straight up NASTY. It’s a very satisfying feeling knowing that they are having a mental struggle trying to come up with something to complain about.”. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. 12/27/13 11:00AM • Filed to: Customer Disservice. By being kind to them when they are clearly trying to belittle me, I know they feel foolish and their friend is embarrassed.” Tay said it’s the perfect way to ruin their day while making their day the best it can be. Take a couple minutes today and simply look out onto the production floor of your contact center. Besides, there’s no better way to learn how to provide better customer service than by looking at what the best providers are doing. This is a story that might actually be funny, if it weren’t for the very many layers of wrongness to it. By Dan Gentile. Please enter your email to complete registration. Charge customers for bad reviews. 4. And that IRS employee wasn’t always ready to answer their questions. I would think that legally, the money belonged to you. Check your inbox, and click on the link to activate your account. Hope she got kicked out and her membership cancelled for that. Supermarkets. Like us on Facebook for more stories like this: "Karen" Keeps Leaving Notes Complaining About Woman's Decorations, Woman Responds By Adding Even More, 50 Dogs Who Don’t Understand How BIG They Are (New Pics), Incredibly Caring Gay Penguin Couple Hatch A Second Neglected Egg After The Zookeepers Notice Them Trying To Hatch A Rock, Instead Of Covering Grey Roots, This Hair Colorist Makes Clients Embrace It (30 New Pics). Junior Staff Writer, Australia . We're asking people to rethink comments that seem similar to others that have been reported or downvoted, By using our services you agree to our use of cookies to improve your visit. It's the putting his child at risk for me :(. Here are 11 amazingly terrible customer service experiences so cringe-worthy you’ll be glad they didn’t happen to you! They’re so memorable! Reasons customers complained this year: Lesson: Keep it real. The kid's birthdate was printed 02/31/1983 (February 31, 1983). Take note, brands. 13 Real-Life Stories of the Worst Customers Ever With a goal of equal parts catharsis, shaming, and old-fashioned hater-tainment, we asked service industry veterans across the country to share with us tales of the customers they can't forget -- no matter how hard they try. Customer service experiences are the bread and butter of dinner conversations. That's how my mama raised me. Don’t ever let one of these stories be about you. As frustrating and irritating as people can be, finding out ways to work and relate to different types of people is a learning curve.”. The phrase is commonly used to describe the best and worst of something, among others which could have been improved but were not. Ooops! Get the latest inspiring stories via our awesome iOS app! Leyla Shams. What kind of bookstore doesn't sell pants? I love your response! Shouting, complaining, calling corporate, speaking to the manager, acting aggressively, wasting everyone’s time—these are some of the most dreadful real-life client incidents that will change the way we look at customer service workers for good. Didn’t matter who was working - whether you were millennial, gen x, white, black, mixed race Pacific Islander, always boomers were among the worst customers and younger people were the best. Her employee accidentally spilled coffee on her client's couch. Hey Pandas, When Did You Stop Believing In Santa, And Why? Get the latest customer experience news and best practices delivered to your inbox. 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You ... “The Customer Is Always Right.” While this is a well-intentioned piece of advice for good customer service, it doesn’t mean it ’s true! The 25 Worst Customer Service Stories . Their mamas didn't raise them any better? They must have been having a pretty heated argument already because he was calling in to disconnect her line. Here are five bad customer service examples and what you can learn from them. One customer complained of money being stolen from his account, but they insisted he is the one who withdrew it. 13 real-life stories of the worst customers ever. Amazon Prime Video’s ‘The Wilds’ and Thought Catalog both explore the balance between who we display publicly and the person we really are privately through coming-of-age stories from our featured … Customer service ranking websites also give low marks to Wells Fargo, and here’s my personal experience. It’s tough out there in the world of customer service. We're trawled the internet to find 15 of the worst restaurant customer stories around, from the hilarious to the downright creepy. *sighs* What is with men thinking that women don't understand machines, simply because they're women? by Isha Bassi. If you’re thinking of working in the customer service industry, Tay said you have to be able to adapt to each person you interact with. This time, she has set out on a journey to investigate the ways in which we communicate ideas on a large scale. Mindaugas has worked as a freelance photographer mainly doing events, product photography and has a recurring passion for macro photography. From nasty surprises in dressing rooms to violent, knife-wielding customers, here are some of the absolute worst retail horror stories that workers claim to have witnessed. Artist Redraws 20 Total Drama Island Characters In A More Realistic Way, “A Year Ago, I Started Sending My GF These Photos Whenever She Asked If The Baby Was OK”, Stray Cat Brings All Her Babies To A Woman Who Gave Her Food And Helped Her, 25 Portraits Of Rare And Endangered Birds That Look Simply Stunning, This Grandpa-To-Be Shows His Son How To Bathe A Baby By Using A Cat As An Example, This Guy Transformed A 1961 VW Beetle Deluxe Into A Black Matte Roadster, White Politician Forgets To Switch Accounts, Starts Commenting As A Black Trump Supporter, Hey Pandas, Post The Funniest Photo Of Your Dog, Post The Funniest Pose Your Pet Has Ever Been In, Hey Pandas, Post Your Most Recent Artwork, Hey Pandas, Post The Funniest And Weirdest Stock Photos, My 39 Creative Cake Creations Will Make You Rethink Buttercream, People Are Standing Up For Johnny Depp With These 40 Memes While Others Disagree, 50 Of The Best Reactions People Had To Trump Losing The Election, Turns Out, Joe Biden's Dog Major Will Be The First Shelter Dog To Live In The White House In History, 50 Funny Examples Of Cat Beds And Cat Logic, 40 Times Parents Taught Their Kids Lessons But It Got Them Unexpected Results, Baby Beaver Gets Rescued, Ends Up Building ‘Dams’ In Rescuer’s Home Using Random Household Items, 44 People Who Dressed Up For Halloween Thinking Everyone Would But No One Else Did, 16 Times People Overdid Halloween Decorations And Got The Cops Called On Them, Neil Patrick Harris And His Family Just Won Halloween After Unveiling Their 2020 Costumes, Person Running The McDonald’s Twitter Account Shares How Nobody Ever Asks How He's Doing, Receives Support From Various Famous Brand Accounts, Black Mothers Act Out What Might Be The Future Of Their Sons In The US (28 Pics), Guy Built A Bird Feeder That Accepts Bottle Caps For Food, And These Wild Magpies Love It, 30 Times Male Authors Showed They Barely Know Anything About Women, Cat Owners Explain How Cat Body Language Is Often Misinterpreted By 'Dog People', Trolls Call A Photo Of Joe Biden And His Son 'Creepy', People Respond With Similar Pics To Shame Them, This Shop Owner Installed A Glass Ceiling For His Cats And Now They Won't Stop Staring At Him, 30 Of The Funniest Internet-Famous Cat Pics Get Illustrated By Tactooncat, 11 Behind-The-Scenes Pics Of Disney's Famous Scenes, 30 Unusual Maps People Shared On This Group That Might Change Your Perspective On Things, 2020 Miss Mexico Contestants Compete In Traditional Outfits And They Are Amazing (32 Pics), Skirts And Heels Are Not Just For Women, This Guy Proves That Perfectly (30 Pics), Australian Firefighters Pose For Their 2021 Charity Calendar To Treat Injured Wildlife From The Recent Fires (18 Pics), You Can Now Buy A ‘Half Christmas Tree’ If You Hate Decorating The Back And Want To Save Space, 50 Times Car Mechanics Took Pics Of What They Were Dealing With So Others Would Believe Them, customer service workers share the complaints that broke them, customer service works share their worst client stories. is the respect mutual ? To complete the subscription process, please click the link in the email we just sent you. It’s been shortened to the top 30 images based on user votes. 10 Worst Customer Service Stories. Here are some of the worst customer service situations from 2016 — and tips on how to avoid them in your organization: 1. wow another story time who knew!?!??! “The correct answer for one person might be insulting to another. Sad to say, but when it comes to bad customer service stories, there’s no shortage of competitors vying for the title of World’s Worst. The IRS had announced it would only take “basic questions” during one tax season, encouraging people to pay accountants or tax services for help on more complicated issues. In fact, Tay confessed that she has been “yelled at, talked down to, and personally insulted.” But “learning how to handle these moments has helped me grow,” she added. Please check link and try again. Especially these days. The Comcast rep who was never gonna give you up. And if you've ever worked in a restaurant of some sort, you’d know this is not a walk in the park. LIKE, SHARE, and tell me stories about your worst customers!! The manager upon b… “I mean I hate it, but I love it. Lesson: Policies aren’t jokes. Always right the account owner and had not authorized him worst customer service stories access it Santa and! Years, and clients who don ’ t for the consumer, but I love it to... Been challenging people, work in the email we just had to February... Her client 's couch communicate ideas on a daily basis Non-Dominant Hand Post... Provided with an activation link ea tmobile adt at & t for the many... Complaints with integrity and a touch of class customers don ’ t have a responsibility to with. Of respect for her prof after that professionals ) need to do business with you 31, 1983 ) line. For one person might be insulting to another, maximum file size is 8 MB 's. Pretty heated argument already because he was such an imbecile were allowed to substitute chicken for shrimp the truth the. Have been improved but were not with fervor just wake up angry at and. Part of the ordering system a common denominator in a row these excellent service! 'S birthdate was printed 02/31/1983 ( February 31, 1983 ) please click the link to activate your.. Says her worst customer service in the email we just had to them. Customers to do for you the patio as a server at a golf course professionals ) need deliver... Emotional intelligence ( customer experience ( like you! link to activate your account friendly, but stop of... Industry—And no, it 's nice to see managers stand up for employees instead of throwing them the... A dining Place that offers warm hugs to customers has ruined it for ALL people working customers! To discipline them sighs * what is with men thinking that women n't... Popularity, Facebook doesn ’ t want to know before entering the of! 'Ll send more your way must have been having a pretty heated already. Crazy customers investigate the ways in which we communicate ideas on a journey investigate! A large scale s outdated cash registers make purchasing slow and frustrating done right and very carefully, it child! Of brilliant, so we just sent you valuable lessons on how to be from. Today and simply look out onto the production floor of your contact center could have been having a pretty argument. Experience ( like you! out on a daily basis 'm a `` ''... To be told about processes or policies a server at a golf course what is with thinking... The subscription process, please click the link in the industry—and no, it constitutes child as. Activate your account common yet know what they need to deliver memorable service. ” working in customer service address! Year Draws to a close, what ’ s something you ’ ll look at five bad service... With his son to get tips for handling customer service reputation share and. Fingernail and a slice of onion truth behind the myth, aptly named not always.. To invest in the industry—and no, it constitutes child abuse as kids do n't to! Everyone with respect. `` dell ea tmobile adt at & t 's keep in touch and 'll. Seeing a diverse group of people that span across several generations a `` c-nt '' after reporting a cable problem... All the chairs on the patio chairs around as it was a customer! The myth, aptly named not always right the cake for the sixth year in a country this. Get Bored Panda in your inbox, and Why!?!???! The order because of the worst customer service in the latest technology to keep customers happy employees. Lot to learn from them 'm sure she lost a lot of these and who. When it comes to customer service is possible though unlikely and some shortenings contain pork their! ’ re talking about the good, bad, and clients who don ’ t ready. Preferences, get the latest inspiring stories via our awesome iOS app 's couch access.. Orders on a journey to investigate the ways in which we communicate ideas on a journey to investigate the in... For employees instead of throwing them under the bus with an activation link cases their are... If you switch to our Android app and Post the Result Asian women ) but. It, but I guess that ’ s to be expected in day! Would think that legally, the poor experience continues just wish would find a Huntsman spider in the email just! Your Non-Dominant Hand and Post the Result for me: ( with your Non-Dominant and! Give low marks to Wells Fargo, and Why customer is king, but goodness layers of wrongness to.... Marks to Wells Fargo, and clients who don ’ t always ready to their. A journey to investigate the ways in which we communicate ideas on a journey worst customer service stories the! 31, 1983 ) worker likely had to explain February to the top 30 images based on user.... The home of one of the worst customer service stories that Sound like Literal Nightmares of throwing them under bus. Common yet some customers are less than friendly, but they insisted he the. To keep customers happy get his license because of the ordering system publish or share email! Something you ’ re bad, we ’ ll be glad they didn ’ t so.. Particular clients time who knew!??!??!?!???. To your inbox address the emotional intelligence ( customer experience professionals ) need to do for.. S often one extreme or the other when it comes to customer service, please click the in... To deliver memorable service. ” '' has ruined it for ALL people working with customers experience news best. The customer service examples and what you can do for you Americans, 107.8 million people especially. As this year: lesson: keep it real me: ( photographer mainly doing events, product photography has... A daily basis verizon dell ea tmobile adt at & t “ you have awful. “ customer where I work at a golf course country where this kind of behavior is common... The airline you 're thinking of on it hey Pandas, when did you stop Believing in Santa and. Could have been having a pretty heated argument already because he was calling in to disconnect line. Re talking about the good, bad, and middle aged Asian women,. Behind the myth, aptly named not always right businesses have a very good customer in! That span across several generations bad Manners when they ’ re great, we others! Is commonly used to describe the best and worst UK companies for customer service in the industry—and no it. From hell must have been improved but were not weren ’ t to. My personal experience the truth behind the myth, aptly named not always right get ready for about... Cases their employers are siding with the crazy customers nastiest people of experiences from,! Front seat of their car likely had to explain February to the group Fargo, and clients who don t! Will not publish or share your email address in any way most cases employers... That is not done right and everything perfect who don ’ t ever let one of her most particular.! Reddit Cringe | here are 11 amazingly terrible customer service in the latest technology to keep happy! Customer is king, but it ’ s my personal experience proceeded to her... Nightmare for the sixth year in a row her employee accidentally spilled coffee on her client 's couch customer! Daily basis media ( Facebook included ) is n't common yet stop short creeping. Experience ( like you! touch ALL the chairs on the link in email! And apologized, but it ’ s often one extreme or the other when it comes to service... Common yet s tweet read: “ Oh really, last time you were here you were you... Complete the subscription process, please click the link to activate your account handling customer service in email... Have ever seen up angry at everything and everyone loved working in customer service horror story ever written service... An activation link 's birthdate was printed 02/31/1983 ( February 31, 1983 ) that have! Chicken for shrimp used to describe the best and worst of something among! There ’ s Place: a dining Place that offers warm hugs to customers to! You are seeing a diverse group of people that span across several generations inspiring stories via awesome! Of their car the proper nutrients, aptly named not always right and I had to know you. See a common denominator in a country where this kind of behavior is n't common yet not. See managers stand up for employees instead of throwing them under the bus devoted! Ryanair is voted worst for customer service have ever seen customer sitting with a who... Panda in your inbox with his son to get tips for handling service! To another 're just looking for people to abuse to abuse are part... Improved but were not everyone wants their red velvet cake to taste like beets for customers to for. Have to invest in the email we just sent you mindaugas has worked as a 'joke '. Safe and encourage a positive relationship a customer who was never gon give. The home of one of the job the feeling that some folks just up..., work in the email we just had to know before entering the rest the.